Cancellation and Refunds
Cancellations & Refund Policy
Visit Agafay Desert (“Attractivity” or “we”) wants above all for our Members (“Member” or “you”) to be happy travelers. Things can come up though, and when they do, we’ll do everything we can to accommodate you, in accordance with the Policies set forth herein.
The cancellation policy for a particular purchase will either be explicitly stated on the page where we advertise the relevant experience, or in the event we don’t convey any explicit cancellation policy for a given experience.
Should you be unable to follow through with a booking for any reason, VisitAgafayDesert will make every reasonable effort to work with the hotel or end provider on your behalf to facilitate date changes, delays of stay, transfer of booking to another member, or if applicable, arrange a credit in equivalent to be used towards another purchase, provided these actions are consistent with an experience’s particular terms and conditions.
This Policy sets out the circumstances in which VisitAgafayDesert may provide refunds to our Members (“Member” or “you”) for a the purchase of a travel experience via VisitAgafayDesert.
“Fully Refundable” Experiences – experiences explicitly advertised as ‘Fully Refundable’ can be cancelled within 14 days of purchase, no questions asked and with a full refund, unless otherwise advertised. If all refund criteria are met and a refund is deemed to be in order, refunds will be made to the card used to purchase.
No refunds for advance payment (up to 10%).
‘Non-Refundable’ Experiences — purchased experiences explicitly advertised as ‘Non-Refundable’ may not be cancelled, altered, or refunded unless a special exception is made by VisitAgafayDesert. All purchases of ‘Non-Refundable’ experiences are final, and any attempts by VisitAgafayDesert to provide a special exception to satisfy or help customers who want to change or cancel a Non-Refundable experience will be done at VisitAgafayDesert sole discretion.
If an experience is not marketed as Fully Refundable, or there isn’t a specific superseding refund policy that is explicitly stated on the page marketing a specific experience, the purchase made through VisitAgafayDesert will be treated as a purchase of Non-Refundable Experience.
In the event that a provider is unwilling or unable to accommodate a Member’s confirmed booking as a result of circumstances outlined in our Force Majeure Policy or due to any other special circumstance, and the end provider is unable or unwilling to make sufficient alternate arrangements, VisitAgafayDesert will either secure and pay for alternate accommodation approved by the Member, provide a cash refund to the Member.
Please note that this Refund Policy only applies to purchases of hotel stays, packages, and tours.
VisitAgafayDesert will verify the validity and veracity of any request for refund by consulting with the relevant end provider responsible for fulfilling the experience. VIP Traveler may also ask you (by phone, email, text messaging or other communication methods) to provide additional information in relation to the refund request.
In circumstances where we believe that a request for a refund does not fall within the scope of this Policy, is misleading, incorrect and/or deceptive or is otherwise invalid, VisitAgafayDesert, in its absolute discretion, may refuse a refund request.
Change to Policy
VIP Traveler may change this and any Policy at any time at our absolute discretion by posting the revised policy on this Website. It is your responsibility to review the terms of this Policy as updated from time to time. Your acceptance of Membership will constitute acceptance and acknowledgment of the terms of this Policy.
When making a purchase through VisitAgafayDesert, you enter into an agreement with VisitAgafayDesert and various other entities such as hotels, airlines, and other parties. No party to this agreement shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall give Notice within 14 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 14 days following Notice given by it, the other party may thereafter terminate this Agreement upon Notice.